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supervisor, technical support

Moncton, NB, Canada

Job Type

Full Time


"Traditional" Office Only

About the Role

Work Term: Permanent

Work Language: Bilingual

Hours: 30 to 44 hours per week

Education: Bachelor's degree

Experience: 2 years to less than 3 years

or equivalent experience



  • Respond to users experiencing difficulties with computer

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Provide advice and training to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Participate in the redesign of applications and other software

  • Supervise other technical support workers in this group

  • Provide business systems, network and Internet support to users in response to identified difficulties

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

  • Provide customer service

  • Manage incidents

  • Supervision

  • 5-10 people

  • Certificates, licences, memberships, and courses

  • Information technology infrastructure library (ITIL) Certification

  • Computer and technology knowledge

  • Android

  • Networking software

  • Networking security

  • Desktop applications

  • Desktop publishing software

  • Data analysis software

  • SQL

  • TCP/IP

  • Wireless networks

  • Type of experience

  • Call centre

  • Security systems/alarms consulting (residential)

  • Area of work experience

  • Quality assurance or control

  • Security and safety

  • Bondable

  • Basic security clearance

  • Enhanced reliability security clearance

  • Confidential security clearance

  • Criminal record check

  • Transportation/travel information

  • Own transportation

  • Public transportation is available

  • Work conditions and physical capabilities

  • Fast-paced environment

  • Work under pressure

  • Tight deadlines

  • Repetitive tasks

  • Attention to detail

  • Sitting

  • Personal suitability

  • Accurate

  • Client focus

  • Efficient interpersonal skills

  • Excellent oral communication

  • Excellent written communication

  • Initiative

  • Judgement

  • Organized

  • Team player

  • Ability to multitask

  • Time management

  • Honesty

  • Screening questions

  • Are you available for shift or on-call work?

  • Are you available for the advertised start date?

  • Are you currently legally able to work in Canada?

  • Do you currently reside in proximity to the advertised location?

  • Do you have previous experience in this field of employment?

  • Do you have the above-indicated required certifications?

  • Health benefits

  • Dental plan

  • Health care plan

  • Vision care benefits

  • Financial benefits

  • Life insurance

  • Other benefits

  • Free parking available

  • On-site amenities

  • Team building opportunities

  • Parking available

About the Company

​ Please reach out to us to inquire about any job.

Phone: (506) 268-0198

Toll Free: 1 (888) 383-3260


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