supervisor, technical support

Tasks

• Respond to users experiencing difficulties with computer

• Consult user guides, technical manuals and other documents to research and implement solutions

• Provide advice and training to users in response to identified difficulties

• Collect, organize and maintain a problems and solutions log for use by other technical support analysts

• Participate in the redesign of applications and other software

• Supervise other technical support workers in this group

• Provide business systems, network and Internet support to users in response to identified difficulties

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• Provide customer service

• Manage incidents

• Supervision

• 5-10 people

• Certificates, licences, memberships, and courses

• Information technology infrastructure library (ITIL) Certification

• Computer and technology knowledge

• Android

• Networking software

• Networking security

• Desktop applications

• Desktop publishing software

• Data analysis software

• SQL

• TCP/IP

• Wireless networks

• Type of experience

• Call centre

• Security systems/alarms consulting (residential)

• Area of work experience

• Quality assurance or control

• Security and safety

• Bondable

• Basic security clearance

• Enhanced reliability security clearance

• Confidential security clearance

• Criminal record check

• Transportation/travel information

• Own transportation

• Public transportation is available

• Work conditions and physical capabilities

• Fast-paced environment

• Work under pressure

• Tight deadlines

• Repetitive tasks

• Attention to detail

• Sitting

• Personal suitability

• Accurate

• Client focus

• Efficient interpersonal skills

• Excellent oral communication

• Excellent written communication

• Initiative

• Judgement

• Organized

• Team player

• Ability to multitask

• Time management

• Honesty

• Screening questions

• Are you available for shift or on-call work?

• Are you available for the advertised start date?

• Are you currently legally able to work in Canada?

• Do you currently reside in proximity to the advertised location?

• Do you have previous experience in this field of employment?

• Do you have the above-indicated required certifications?

  
  

• Health benefits

• Dental plan

• Health care plan

• Vision care benefits

• Financial benefits

• Life insurance

• Other benefits

• Free parking available

• On-site amenities

• Team building opportunities

• Parking available