À propos du rôle
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Exigences
Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.
À propos de l'entreprise
Maximum Security Video Monitoring stands as a source of pride within the Canadian landscape, boasting a bilingual monitoring station that exemplifies excellence. Our central hub, nestled in the vibrant city of Moncton, New Brunswick, serves as the heartbeat of our operations. Every member of our dedicated team shares an unwavering commitment to delivering the finest service achievable, guided by unwavering adherence to ULC compliance and industry best practices.
Technical support supervisor
Workspace
Job Type
Full Time
À propos du rôle
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Exigences
Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.
À propos de l'entreprise
Maximum Security Video Monitoring stands as a source of pride within the Canadian landscape, boasting a bilingual monitoring station that exemplifies excellence. Our central hub, nestled in the vibrant city of Moncton, New Brunswick, serves as the heartbeat of our operations. Every member of our dedicated team shares an unwavering commitment to delivering the finest service achievable, guided by unwavering adherence to ULC compliance and industry best practices.